FAQ

App Functions

SAFE TaG Functions include SOS, TaG Timers, and other Resources including: First Aid information and Other Safety Links.

  • SOS sends immediate Alerts.
  • TaG Timers (Set Time, Set Date and Time, and Tap and Go) give a failure to TaG-in Overdue notifications and then Tag Alerts commence after a Timed Pause. (See also: What are Notifications?)
  • Configurable Contact groups.
  • Links to A-Z first aid information and safety information, including links to DFAT and SDS data base.

Category: App Functions

Contacts receive Notifications and messages according to their level assigned (see: What are Notifications?’)

TaG Timers

Level 1 and 2 contacts for TaG Timers receive the initial Overdue immediately and first Warning notification after a timed pause.

Level 1 contacts continue to receive ongoing Alert notifications after the Timed pause – at intervals of 2 minutes for the first 20 minutes then every 20 minutes till turned off. (see also: Who gets what notifications and when?)

SOS

Level 1 and 2 contacts for SOS receive an initial SOS notification immediately.

Level 1 contacts continue to receive ongoing Alert notifications once activated at intervals of 2 minutes for the first 20 minutes then every 20 minutes till turned off. (see also: Who gets what notifications and when?)

Category: App Functions

The length of a TaG Program determines the length of:

  • A Timed Pause following an Overdue Notification, and
  • The length of the additional time added to a Program when you tap Snooze when using TaG Timers.

A short TaG Program is a TaG-in Time less than or equal to 2 Hours; and

A long TaG program is a TaG-in Time greater than 2 hours.

(see also: What is a Timed Pause?)

Categories: App Functions, Users

GPS location information is provided to help locate the USER in Alert Detail. Both the longitude and latitude location co-ordinates are given as is the approximate location using mapping software such as Google Maps. The time the GPS data was last updated by your device is also given.

Category: App Functions
  • Your GPS location is determined by your phone, your phone uses GPS and /or Wi-Fi according to your settings. In most devices it can be set to approximate location or high accuracy. Your phone is getting GPS information even when there is no data enabled.
  • SAFE TaG uses your GPS location information only if turned on. GPS location Information is included in Alerts sent, together with residual battery remaining.

Category: App Functions

Contacts

If you are the Administrator Contact you can Stop TaG Timers and SOS Alert program(s) for a USER – by tapping STOP (located top right of the Alert Details page) in the App.

You might be contacted by a USER asking you cancel their program if they can’t get to their phone or do not have sufficient connectivity to turn off their program themselves.

Categories: Contacts, Setting up

The default is Level 1 for each of the TaG and SOS functions.  The level sets the frequency and nature of communication with a Contact with Level 1 receiving all notifications. To change these you can allocate Contacts to lesser notification levels in both TaG and SOS tabs. See also the summary of notifications a contact in each level receives.

Categories: Contacts, Setting up

When a USER or Administrator taps STOP for a Program in TaG or SOS after an Alert has been sent. (See also:What does it mean to ‘TaG-in’ or ‘TaG-out’?)

Categories: Contacts, Users

The App uses Timed pauses:

  • To determine the length of the snooze function.
  • After an initial TaG Overdue notification has been sent and before they escalate to send warning messages.

This reduces inconvenience in the event the User is reminded to TaG-in but has temporarily lost Connectivity or to allow time for a USER to contact their Administrator to confirm they are safe and ask they assist to cancel the program in the event they can’t do so, for example, their phone is lost or broken.

Timed pauses are 10 minutes for Short Programs and 60 minutes for Long Programs. (see also: What are Short and Long TaG Programs?)

Categories: Contacts, Users

When User or Administrator turns off the TaG Timer after:

  •  the time programed, and TaG Overdue or Warnings have been sent, or
  • an SOS Alert program after an SOS Alert has been sent

Contacts are notified the program has been turned off by the USER or the Administrator accordingly.

Categories: Contacts, Users

When User Taps the STOP button to turn off the TaG Timer in time programmed. This notifies Level 1 Contacts the program cycle is complete.

Categories: Contacts, Users

Alerts are important notifications received by Contacts. They include TaG Overdue, TaG WARNINGs and SOS Alerts. Alerts can be sent by push notification to your App or as email. If you tap into an Alert for a USER this takes you to Alert Details, with further information about the nature of the Alert and other useful information.

SOS Alerts are sent immediately when activated. (See also: What are Notifications?)

TaG Alerts are sent after a Timed Pause following the initial Overdue Notification. (see also: Who gets what notifications and when?)

 

Category: Contacts

Yes. ‘Press and hold’ an alert, then select the alerts to be deleted, then tap the Trash icon to delete.

Category: Contacts

Is sent when the USER continues to fail to TaG-in for after a <> of either 10/60 minutes after a TaG Timer has expired – failing to confirm they are safe. These are located in the Alerts tab in App and contains GPS and Battery information.

Category: Contacts

Is sent when a TaG Timer expires and the USER fails to TaG-in to confirm they are safe. Notification is stored in Alerts pages in SAFE TaG App and contains GPS and Battery information. These are followed by <>. See also <>.

Category: Contacts

A Contact can receive emails without installing the App, however contacts need to install the SAFE TaG App to receive all level 1 notifications and if they are an Administrator.

Receiving notifications by both email and in the App is most reliable.

Temporary messages can be stored only if also received by email.

Category: Contacts
  • A Contact and a USER should discuss and agree what action they will take when they receive notifications.
  • Agree a Plan.  Plans may vary according to the type of notification, your personal circumstances and the nature and frequency of the risk.
  • The plan may include contacting emergency services on the USER’s behalf.
  • It is helpful if Contacts have contact details for the Administrator Contact and vice versa.

Category: Contacts

Contacts receive automated messages according to their level assigned.

Tap for Summary of Notifications SAFE TaG:

Notifications Summary SAFE TaG 2016

 

Category: Contacts

Setting up

 

  • To Set up Contacts

SAFE TaG Set up Primary Contacts v.01

and

  • Preset Tap and Go

SAFE TaG Set up Tap and Go v1.0

 

 

Category: Setting up

SAFE TaG needs at least one contact to work and you must set them as an Administrator. If they do not accept the invitation you may need to delete and re-enter to send a new invitation. You can have as many contacts as you like and can allocate them to different groups (Work, Private, Tap and GO).

When they have accepted, check your contacts are listed as ‘Accepted’ and click continue.

See ‘How do I set up my App?’ for help to set up contacts.

Category: Setting up

If your App is not updating the Contact details, open Contacts and check that it lists them as ‘Accepted’ and click continue (top right of Contacts Screen).

If they are still not listed correctly, you may have to delete these details and start again.

Category: Setting up

If you are the Administrator Contact you can Stop TaG Timers and SOS Alert program(s) for a USER – by tapping STOP (located top right of the Alert Details page) in the App.

You might be contacted by a USER asking you cancel their program if they can’t get to their phone or do not have sufficient connectivity to turn off their program themselves.

Categories: Contacts, Setting up

The default is Level 1 for each of the TaG and SOS functions.  The level sets the frequency and nature of communication with a Contact with Level 1 receiving all notifications. To change these you can allocate Contacts to lesser notification levels in both TaG and SOS tabs. See also the summary of notifications a contact in each level receives.

Categories: Contacts, Setting up

Users

The length of a TaG Program determines the length of:

  • A Timed Pause following an Overdue Notification, and
  • The length of the additional time added to a Program when you tap Snooze when using TaG Timers.

A short TaG Program is a TaG-in Time less than or equal to 2 Hours; and

A long TaG program is a TaG-in Time greater than 2 hours.

(see also: What is a Timed Pause?)

Categories: App Functions, Users

When User Stops:

A TaG program, or

An upcoming occurrence in a repeating TaG Program.

Category: Users

Notifications are messages that a Contact will receive either into the App or by email. These include Messages and Alerts.

Messages just give information about activities you are doing e.g. when you set up (Turn on/off) a Timer.

Alerts are URGENT Notifications that something might be wrong and you want their help.

When you add a contact you will be asked to select what Notifications a Contact will receive.

Category: Users

TaG Timers need data to set. Once set, ‘cloud’ based messaging ensures TaG Alerts are sent when the set time expires.

SOS needs data to activate but will continue to activate in the event temporary connectivity is found.

If you expect to lose data connectivity: You can set your programs ahead of time and plan to TaG-in when you are back in data coverage area. Make sure your Program name contains useful information to help locate you, such as a route or destination. This Alert detail will help contacts to find you sooner.

If you are travelling to really remote locations use in conjunction with compatible satellite device.

Category: Users

SAFE TaG App is designed to reduce battery consumption, for example, there is no GPS tracking until an alert is sent and GPS tracking is frequent but not constant. It uses ‘cloud’ based messaging to enhance reliability so even if your battery is flat the messages get sent.

Messages are sent from the ‘cloud’ once activated even if your battery goes flat.

Consider additional battery packs to prolong battery life if needed.

Category: Users

When a USER or Administrator taps STOP for a Program in TaG or SOS after an Alert has been sent. (See also:What does it mean to ‘TaG-in’ or ‘TaG-out’?)

Categories: Contacts, Users

The App uses Timed pauses:

  • To determine the length of the snooze function.
  • After an initial TaG Overdue notification has been sent and before they escalate to send warning messages.

This reduces inconvenience in the event the User is reminded to TaG-in but has temporarily lost Connectivity or to allow time for a USER to contact their Administrator to confirm they are safe and ask they assist to cancel the program in the event they can’t do so, for example, their phone is lost or broken.

Timed pauses are 10 minutes for Short Programs and 60 minutes for Long Programs. (see also: What are Short and Long TaG Programs?)

Categories: Contacts, Users

When User or Administrator turns off the TaG Timer after:

  •  the time programed, and TaG Overdue or Warnings have been sent, or
  • an SOS Alert program after an SOS Alert has been sent

Contacts are notified the program has been turned off by the USER or the Administrator accordingly.

Categories: Contacts, Users

When User Taps the STOP button to turn off the TaG Timer in time programmed. This notifies Level 1 Contacts the program cycle is complete.

Categories: Contacts, Users

Videos

NEW Safetag explained

  • Lone workers
  • Nurses
  • Research workers
  • Adventurers
  • NO constant tracking
  • GPS with Alerts
  • Now with a dashboard for managers

NEW SafeTag Intro (low res) **Click Here**

 

NEW Intro to set up App for the first time

  • Set your first contact and
  • Set Preset Program for regular activity

NEW *CLICK HERE* How to Set up SafeTag

 

More information how to:

  1. Set up contacts
  2. Set up Tap and Go
  3. Explains alert details; and
  4. Where an administrator goes to stop a timer for a contact

 

Example of SOS function:

https://www.youtube.com/watch?v=-2x4W7ZupBo

 

 

Category: Videos