Terms and Conditions and License Agreement


These Terms of Conditions constitute a contract between Us. The terms include the provisions contained in this document and in the RAISE™ Privacy Policy and other terms and conditions that may be presented to You and accepted by You from time to time in connection with our Website, Mobile Device Applications, Web tools or other Product(s) and/ or Service(s) offered (all of which are collectively referred to as the “Terms and Conditions” or “Terms” or “Terms of Service”).  If You do not agree to these Terms You do not have the right to access or use our Service or purchase or use any product from Raise DM Pty Ltd. Our Products and Services include our RAISE™ Licensed SAFE TaG App and/ or Web Tool, website and other mobile device applications, components or versions of the Product(s) and/or Service(s) and any derivative works (also collectively referred to as “our Service or Services” or “Product(s) and/or Service(s)”). Derivative work means a work that is based upon or derived from the Software, web based tools or Applications for mobile or smart phones, including source code, human readable form of code and related system documentation for the Software, comments and any procedural code such as functional or control language.

Acceptance Of Terms

If You Access, Download or Use or Purchase our Product(s) or Service(s) You are deemed to have confirmed Your acceptance of these Terms and Your agreement to be a party to this binding contract. You agree to and are bound by these Terms and Conditions and any modified or additional terms that Raise DM Pty Ltd may publish from time to time. If You do not agree to all of the terms and conditions contained in the Terms and Conditions, do not access or use any Product(s) and/or Service(s) including RAISE™ Licensed SAFE TaG Application.

You are one party to this contract and the other party to this contract is Raise DM Pty Ltd ABN 19 612 796 031, a company and referred to in these Terms of Service as “Raise DM Pty Ltd,” “We” and “Our” and “Us”. On some occasions, You may be purchasing Raise DM Pty Ltd products and or services, or Raise DM Pty Ltd Business subscriptions from an authorized re-seller. Please review our Commercial Terms for information about additional contract terms relating to such purchases.

This May Not Be The Only Contract You Have with Raise DM Pty Ltd

It depends upon how You interact with our Service, our software applications and web based tools or other Product(s) and/or Service(s). If You install any Raise DM Pty Ltd Software on Your computing or mobile devices, You may be asked to agree to other end user license agreements. If You use related Raise DM Pty Ltd Product(s) and/or Service(s), purchase any other product from Raise DM Pty Ltd, You may also need to enter into a separate agreement with Us (usually by clicking “accept” or “agree”). We refer to each of these as a “Separate Agreement.” If that happens, the Separate Agreement shall take precedence if there is a conflict between those terms and these Terms, to the extent of such conflict and with respect to the particular subject matter of that Separate Agreement.

Changes to These Terms Of Service

Changes in these Terms will occur due to changes in our Service and/ or the laws that apply to Us and You. If we make a change, we’ll do our best to provide You with advance notice, although in some situations, such as where a change is required to satisfy applicable legal requirements, an update to these Terms may need to be effective immediately. We’ll announce changes here at our site, and we also may elect to notify You of changes by sending an email to the address You have provided to Us.

If we do update these Terms, You are free to decide whether to accept the updated terms or to stop using our Service; Your continued use of the Service after that update comes into effect will be deemed to represent Your agreement with, and consent to be bound by, the new Terms. Except for changes made by Us as described here, no other amendment or modification of these Terms shall be effective unless set forth in a written agreement expressly amending these Terms and bearing a written signature by You and Us. For clarity, email or other communications will not constitute an effective written agreement for this purpose.

What I Have To Do To Use the Raise DM Pty Ltd Service or Product

First, You may need to register and this will create a Service Account. You create an account by providing Us with your name, an email address, phone number and creating a password.  We refer to this as Your “Account Information” or “profile”. We encourage You to use a distinct a non-obvious password that is different from passwords You use for any other service. You are responsible for maintaining the accuracy, completeness and confidentiality of Your Account Information, and You will be responsible for all activities that occur under Your account, including activities with Contacts and others to whom You have provided Your Account Information. We will not be liable for any loss or damage arising from Your failure to provide Us with accurate information or to keep Your Account Information secure. If You discover any unauthorized use of Your Account Information or suspect that anyone may be able to access Your Content without authorization, You should immediately change Your password and notify our Customer Support team.

Second, You will need to access Your account through an internet or data connection. Raise DM Pty Ltd has no responsibility for the availability of the Internet and other telecommunication services necessary to access the Service.

Can I Share My Account With Someone Else?

Your Raise DM Pty Ltd Accounts should not be shared. If You share Your account Information with anyone, that other person may be able to take control of the account, and we may not be able to determine who is the proper account holder. We will not have any liability to You (or anyone You share Your Account Information with) as a result of Your or their actions under those circumstances.

Once I Have An Account, What Are My Rights In Using The Raise DM Pty Ltd Products and Services?

Once Your account is created and You accept these Terms, we grant You a limited, non-exclusive license to use the Product or Service subject to these Terms, for so long as You are not barred from receiving the Product or Service under the laws applicable to You, until You close Your account voluntarily or until we close Your account pursuant to these Terms. In addition, we grant You a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the Raise DM Pty Ltd Website, Web tools, SAFE TaG App and/or Software provided to You by or on behalf of Raise DM Pty Ltd, for the sole purpose of enabling You to use the RAISE™ Licensed SAFE TaG Application and associated Services and enjoy the benefit of the Product and Service, subject to any applicable license terms provided and these Terms, until Your rights are terminated in accordance with such license and/or these Terms. You do not obtain any other right or interest in Raise DM Pty Ltd Product(s) or the Service(s).

You retain copyright and any other rights You already held in Your Content before You submitted, posted or displayed it on or through the Service. But You do have to grant Raise DM Pty Ltd a limited license, as described below, so we can make Your data accessible and usable on the Product(s) and/ or Service(s). Other than this limited license and other rights You grant in these Terms, Raise DM Pty Ltd acknowledges and agrees that we do not obtain any right, title or interest from You under these Terms in any of Your Content.

What Is The License I Have To Grant To Raise DM Pty Ltd?

In order to enable Raise DM Pty Ltd to operate the Product(s) and/ or Service(s), we must obtain from You certain limited license rights to process Your Content so that technical actions we take in operating the Product(s) and/ or Service(s) are not considered legal violations. For example, copyright laws could prevent Us from processing, maintaining, storing, backing-up and distributing Your Content, unless You give Us these rights. Accordingly, by using the Service and uploading Content, You are granting Raise DM Pty Ltd a license to display, perform and distribute Your Content and to modify (for technical purposes, e.g., making sure content is viewable on smart phones as well as computers and other devices) and reproduce such Content to enable Raise DM Pty Ltd to operate the Product(s) and/ or Service(s). You also agree that Raise DM Pty Ltd has the right to elect not to accept, post, store, display, publish or transmit any Content in our sole discretion.

You agree that these rights and licenses are royalty free, worldwide and irrevocable (for so long as Your Content is stored with Us), and include a right for Raise DM Pty Ltd to make such Content available to, and pass these rights along to, others with whom Raise DM Pty Ltd has contractual relationships related to the provision of the Raise DM Pty Ltd Service, solely for the purpose of providing such services, and to otherwise permit access to or disclose Your Content to third parties if Raise DM Pty Ltd determines such access is necessary to comply with its legal obligations.

If You elect to use any third party service or application that is integrated with Raise DM Pty Ltd, You also agree that the licenses granted to Raise DM Pty Ltd in the preceding paragraph shall apply to Content that is submitted or uploaded through such third party service or application. If the third party service or application You elect to use would access or extract Content, You grant Raise DM Pty Ltd the right and license to enable third party access to and extraction of Your Content. Raise DM Pty Ltd does not assume any responsibility for, or liability on account of, the actions or omissions of such third party applications or service providers.

As we rely upon Your rights to upload and distribute Your Content, You represent and warrant to Raise DM Pty Ltd that You have the unfettered legal rights and authority to submit Your Content to Raise DM Pty Ltd, to make any other user, publication or other distribution of that Content in Your use of the Service, and to grant the rights granted to Raise DM Pty Ltd under these Terms.

What Other Assurances Do I Have to Grant to Raise DM Pty Ltd?

When You use the Raise DM Pty Ltd Product(s) and/ or Service(s) to send a Message or Notification to an email address, to a telephone number or other web-based messaging system, that has not been linked to a Raise DM Pty Ltd account, Raise DM Pty Ltd sends such messages on Your behalf, and we are relying on Your representation to Us that You have a direct relationship with the recipient(s) and that You are respecting the legal rights of the recipient(s) not to receive certain kinds of messages (such as harassing messages, unsolicited commercial messages, and unwanted telephone or other messages). Whenever You send any kind of message to a third party via our products or software, You represent and warrant to Raise DM Pty Ltd that You are acting within the law and that You have prior consent from the recipient to send them such a message.  If you access emergency services through the direct dial feature you warrant to Raise DM Pty Ltd that You are acting within the law.

There are Rules About What I Can Do On The Raise DM Pty Ltd Our Products and Services.

Your use of the Service must be in accordance with these Terms. When it comes to Your use of the Our Products and Services, You agree that You are responsible for Your own conduct and all conduct under Your account. This means all Content – such as text, GPS and other data and anything else You can think of, no matter what the form or technical structure (collectively, “Content”) – created, transmitted, stored or displayed in Your account, is Your sole responsibility as the person who created the Content or introduced it into the Service. If we find that any shared Content in Your account violates our Terms of Service (including by violating another person’s intellectual property rights), we reserve the right to take down such content.

Will Raise DM Pty Ltd Look At My Content?

Your privacy in Your Content is a paramount concern for Us, and we will only access that content in order to provide our Services to You. There are limited circumstances in which we may have the need to review part or all of Your Content, as discussed in our Privacy Policy.

Will Anyone Else See My Content?

Except as described here and in our Privacy Policy, unless You elect to enable others to view or have access to the Content You or Your Contacts submit to the Product(s) or Service(s), no one else other than You or a Contact, should see Your Content without Your consent. Of course, if You do elect to publish or share any portion of Your Content by authorising access by other users or, sending a message to another including emails, or sharing Your Account Information with another person, then You would be enabling each of those permitted users or recipient of the Content or Account Information to access, use, display, perform, distribute and modify Your Content (subject to any understandings or agreements You and such users may work out without Raise DM Pty Ltd ’s involvement).

In addition, Raise DM Pty Ltd enables You to use a variety of third party services and applications that interact with the Service(s) and Your Content, and You should review the access rights You provide to those services or applications, as You may enable them to access or extract Your Content through Your agreements with those parties. Please refer to the terms and conditions or license agreements of any third party service.

Any content posted in our website, is open to any online Raise DM Pty Ltd viewers. Any information that You post in this location can be read, collected and used by anyone and could enable others to send You unsolicited messages. Raise DM Pty Ltd enables You to determine whether or not to post personal or otherwise sensitive information to publicly accessible areas of our site, so You should carefully consider how You use the Service. Raise DM Pty Ltd is not responsible for any publication or use of any Personal Information You choose to post in these locations.

Raise DM Pty Ltd Has Some Rights Relating To The Service

Content Rights

While You own the Content You store with the Raise DM Pty Ltd Service (subject to third party rights), You acknowledge and agree that Raise DM Pty Ltd (and our licensors) own(s) all legal right, title and interest in and to the Product(s) and/ or Service(s), including, without limitation, all software comprising a part of the Service that is hosted by or on behalf of Raise DM Pty Ltd on its servers or elsewhere and any of the Raise DM Pty Ltd software applications that enable access and use of the Service (the “Raise DM Pty Ltd Software”).

Intellectual Property Rights

In agreeing to these Terms, You also agree that the rights in the Product(s) and/ or Service(s) and Raise DM Pty Ltd Software, including all intellectual property rights, such as trademarks, patents, industrial designs and copyrights, are protected by one or more of copyright, trademark, patent, trade secret and other laws, regulations and treaties, in addition to these Terms and any Separate Agreement. In particular, You agree to not modify, create derivative works of, de-compile or otherwise attempt to extract source code from any Raise DM Pty Ltd Software, unless You are expressly permitted to do so under an open source license, we give You express written permission or You are otherwise legally permitted to do so notwithstanding this prohibition.

By posting or adding any content onto the website, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.

You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner, such consent will survive any termination of these Terms. You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in in this clause.

Right to Modify the Service

We retain the right, in our sole discretion, to implement new elements as part of and/or ancillary to the Service and any Raise DM Pty Ltd Application or Software, including changes that may affect the previous mode of operation of the Service or Raise DM Pty Ltd Application or Software. We expect that any such modifications will enhance the overall Service, but it is possible that You may not agree with Us. We also reserve the right to establish limits to the nature or size of storage available to You, the number of transmissions and email messages, the nature or size of any index or library information, the nature of, or Your continued ability to access or distribute, Your Content and other data, and impose other limitations at any time, with or without notice.

You also acknowledge that a variety of Raise DM Pty Ltd actions may impair or prevent You from accessing Your Content or using the Service at certain times and/or in the same way, for limited periods or permanently, and agree that Raise DM Pty Ltd has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to You, any Content. You agree that we shall not be liable to You or to any third party for any modification, suspension or discontinuance of any part of the Service.

Right to Engage Third Parties

Raise DM Pty Ltd may from time to time engage certain affiliates or other third parties to provide technical or other services relating to all or part of the Service, or perform certain functions associated with the operation of the Raise DM Pty Ltd Product(s) and/or Service(s), and You hereby agree that such third party involvement is acceptable. In addition, Raise DM Pty Ltd may contract with third party resellers of Product(s) and/or Service(s), and payment processors to enable payments in Your local currency and payment systems. Please see our Privacy Policy to understand the extent to which any affiliate or third party may have access to Your account information or contents to understand our relationship with any reseller or payment processor.

Right to Use Third-Party Software and content

Raise DM Pty Ltd may from time to time include as part of the Service and Raise DM Pty Ltd Application or Software computer software supplied by third parties which is utilized by permission of the respective licensors and/or copyright holders on the terms provided by such parties. Raise DM Pty Ltd expressly disclaims any warranty or other assurance to You regarding such third party software.

We are not licensing or claiming copyright on content sourced from third parties where copyright exists, nor infer ownership of or intellectual property rights to copyrighted Content in any way.

All intellectual property rights and copyright, of all Content remains with the third parties to the full extent of the law.

Some of the First Aid notes link to St Johns Ambulance website materials. They are © St John Ambulance Australia. St John first aid protocols are for the Australian market only. All care has been taken in preparing the information but St John takes no responsibility for its use by other parties or individuals. St John encourages first aid training as this information is not a substitute for first aid training. This information is for use over a 12 month period only. For more information on St John first aid training and kits visit http://www.stjohn.org.au/ or call 1300 360 455.

We will Update Our Software

In connection with any modification of the Service, Raise DM Pty Ltd may automatically download software updates on Your devices from time to time with the intention of improving, enhancing, repairing and/or further developing the Service. Raise DM Pty Ltd will endeavour to provide You with the option of whether or not to install the update; however, in certain circumstances (e.g., security risks), Raise DM Pty Ltd may require You to install the update to continue accessing the Service. In all cases, You agree to permit Raise DM Pty Ltd to deliver these updates to You (and You to receive them) as part of Your use of the Service.

Our Product(s) and/or Service(s) including The RAISE™ Licensed Application includes Content owned by Raise DM Pty Ltd. The Product(s) and/or Service(s) is/are licensed, not sold, to You for use only under the terms of this license and any other Terms provided to You from time to time. Your license does not confer any title to, or ownership in the Product(s) and/or Service(s). No rights of any kind in Product(s) and/or Service(s) are transferred. Raise DM Pty Ltd and You acknowledge that this license is concluded between Raise DM Pty Ltd and You only, and not with any business entity including Google or Apple or other third party. Subject to the terms and conditions of this license, Raise DM Pty Ltd is solely responsible for the Product(s) and/or Service(s) and the content thereof. Raise DM Pty Ltd reserves all rights not expressly granted to You.

No warranty by Raise DM Pty Ltd

Raise DM Pty Ltd Expresses the Following Limitations Relating To The Service

The Service is subject to the following limitations among others: (i) continued use of GPS may dramatically decrease battery life; (ii) there is a risk that an automated notification may not be sent or fail to arrive, although this is supported where possible by notification to the user of the need to repeat an action, limited connectivity may also delay or prevent a message or other notification being transmitted in a timely manner or at all; (iii) the availability and accuracy of GPS information is subject to limitations arising due to availability of signals, the relevant mobile device, location and geography (GPS signals may be blocked by dense bush, or tall buildings, and do not penetrate indoor spaces well); and (iv) the information may be blocked or slowed by internet security and firewalls and may not be readily accessible when needed; (v) the accuracy or relevance of any content is dependent upon You as the Local Administrator or User and any shared Contacts and Your selections and links, the Service must be checked to be functioning correctly at regular intervals (vi) the RAISE™ Licensed Application is designed only be used in Australia. Accordingly, You accept and acknowledge that use of the Product(s) and/or Service(s), including RAISE™ Safe TaG versions of the Service and/or products may not be as reliable as calling a contact directly or accessing emergency services from a land line and is subject to the foregoing limitations.


You expressly acknowledge and agree, to the maximum extent permitted by applicable law, that use of the Raise DM Pty Ltd Product(s) and/or Service(s), including RAISE™ Safe TaG, is at Your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with You. Subject to any condition, warranty, guarantee or right implied or imposed by the Competition And Consumer Act 2010 (Cth) (“CCA”) or any other law which cannot be excluded by agreement, the Product(s) and/or Service(s), including RAISE™ Licensed Application and Web Tool and the service are provided “as is” and “as available”, with all faults and without warranty of any kind.

To the full extent permitted by law, Raise DM Pty Ltd hereby disclaims all conditions, warranties, guarantees and rights with respect to the Product(s) and/or Service(s), either express, implied or statutory, including, but not limited to, any conditions warranties and/or guarantees of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. Raise DM Pty Ltd does not warrant against interference with Your enjoyment of the Product(s) and/or Service(s), that the functions contained in, or service performed or provided by, Product(s) and/or Service(s), including the RAISE™ Licensed Application and Web Tool will meet Your requirements, that the operation of the Product(s) and/or Service(s), will be uninterrupted or error-free, or that defects in the Product(s) and/or Service(s), will be corrected. No oral or written information or advice given by Raise DM Pty Ltd or its authorised representative shall create a warranty. Should any Product(s) and/or Service(s), including RAISE™ Licensed Application or service prove defective, to the maximum extent permitted by applicable law You assume the entire cost of all necessary servicing, repair or correction.

Raise DM Pty Ltd Limitation of Liability

These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible, we limit our liability as expressed below.

Subject to the qualifications set out in section 64A of Schedule 2 of the CCA or any other law, Raise DM Pty Ltd’s liability for breach of any implied or imposed condition, warranty, guarantee or right in connection with the supply of the Service is limited to any one or more of the following (at the election of Raise DM Pty Ltd): (i) supplying the Service again or (ii) refunding the balance of any funds unused. Subject to the foregoing, to the maximum extent not prohibited by applicable law, in no event shall Raise DM Pty Ltd be liable for personal injury, or any incidental, special, indirect or consequential loss or damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to Your use or inability to use Product(s) and/or Service(s), however caused, regardless of the theory of liability (contract, tort or otherwise) and even if Raise DM Pty Ltd has been advised of the possibility of such damages.  Use of the SAFE TaG App is not a replacement for contacting contacts directly or emergency services rather it is an additional layer of support to help get information out to Contacts in the event you are not able to do so, or when contacting emergency services is not possible or not yet appropriate.

To the maximum extent permitted by applicable law, Raise DM Pty Ltd disclaims all liability for or in connection with: (i) any misuse or misunderstanding of any Content contained in the Product(s) and/or Service(s), (ii) any loss, damage or injury, be it health, financial or otherwise, suffered by any individual, group or organisation acting upon or relying on information contained within the Product(s) and/or Service(s), (iii) any unavailability of the Product(s) and/or Service(s), for any reason; (iv) the matters set out in paragraph (a) of this license; and (v) the actions or omissions of any emergency services operator in relation to calls made using the dial 112 Service.

Disclaimer and indemnity

In the event that Raise DM Pty Ltd provides links from its’ Product(s) and/or Service(s), to any third-party website or permits any third party to link from its website to the Raise DM Pty Ltd any Product(s) and/or Service(s) including RAISE™ Licensed Application and Web Tool, be aware that Raise DM Pty Ltd makes no warranty of any kind, express or implied, and accepts no responsibility for any content or practices of such third parties or their websites. Such websites are not under the control of Raise DM Pty Ltd, and Raise DM Pty Ltd provides and/or permits these links only as a convenience to You. The inclusion of any link does not imply affiliation, endorsement, or adoption by Raise DM Pty Ltd.

External third party providers and your own phone settings are responsible for providing GPS and other information used in connection with the Product(s) or Service(s). The availability and accuracy of such information is beyond Raise DM Pty Ltd’s control. Accordingly, location data provided in connection with any Service is for basic location identification purposes and subject to the limitations set out above. Neither Raise DM Pty Ltd, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data displayed in connection with any Product(s) and/or Service(s).

You indemnify Raise DM Pty Ltd against all liability, loss, damage or injury (including consequential loss and damage and any legal costs) suffered by any person, organisation or entity in connection with the use of Product(s) and/or Service(s). You accept and acknowledge that You remain liable for all and any act or omission that any person, organisation or entity undertakes as a result of Content sourced via any Product(s) and/or Service(s) including RAISE™ Licensed Application and Web Tool.


These Terms terminate automatically if, for any reason, we cease to operate the website or services.

We may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.

If Raise DM Pty Ltd Has To Send Me Notice Of Something, How Will That Happen?

This is another reason why it’s important for you to make sure your Account Information is accurate, complete and up to date. We may provide you with notices by email (to the email address associated with your account), regular mail or postings on the web site(s) related to the affected Service.

How Can I Send A Notice to Raise DM Pty Ltd?

Except where these Terms or any Separate Agreement specifically provide for use of a different means or address for notice, any notice to Raise DM Pty Ltd must be delivered by email to info@RaiseDM.com.au. This email address may be updated as part of any update to these Terms of Service. If you are unable to deliver a notice via email, you may send a notice to us at the following address (as applicable to your Service provider):

Raise DM Pty Ltd

info@RaiseDM.com.au or postal mail at:

Raise DM Pty Ltd

PO Box 1234 Kenmore

Qld, Australia, 4069

Attention: Legal Notice Raise DM Pty Ltd

Are There Countries Where I’m Not Allowed To Use Raise DM Pty Ltd Products?

You may not use or otherwise export the Product(s) or Service(s) or any Raise DM Pty Ltd Software except as authorised by Australian law and the laws of the jurisdiction in which the Product(s) or Service(s) is hosted and accessed by you, or where you use the Raise DM Pty Ltd Product(s) or Service(s).

What Law Applies To My Use Of Raise DM Pty Ltd?

These Terms and the relationship between you and Raise DM Pty Ltd (including any dispute) shall be governed in all respects by the laws of Queensland, Australia and each party submits to the jurisdiction of the courts of Queensland, Australia, as they apply without regard to its conflict of law provisions.

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.

What Do I Do If I Think I Have A Claim Against Raise DM Pty Ltd?

We want to know if you have a problem so we encourage you to contact us if you have any concerns with respect to the operation of the Service or any Raise DM Pty Ltd Software, as we want to ensure that you have an excellent experience. Please refer to www.raiseDM.com.au for further information or contact admin@raiseDM.com.au.